Services

Our Services

Recovery + Security + Reliability = UTOT’s Sanctuary

Experience proves that our customer’s productivity is of upmost importance. At UTOT, we recognize that to help our clients realize their goals, our job is straightforward: to provide working and safe technology 100% of the time. We achieve this through a systematic and proven process that seeks to understand existing IT structure – current disaster recovery plan, data security measures, and operational efficiency. We then work together to determine short- and long-term goals. Based on each client’s unique needs, UTOT then develops a custom plan to include automated services, remote support, 24/7 monitoring, and access to on-premise engineers.

At UTOT, we watch your network so you don’t have to.

Backup failure? New server patches and updates to apply? Antivirus outdated? Drive space filling up? UTOT proactively monitors IT systems and addresses potential network issues around the clock. This is made possible through sophisticated automated services and access to knowledgeable experts. Our experienced Network Operations Center (NOC) Team is made up of some of the most knowledgeable and experienced engineers in the industry. This dedicated team is constantly developing better ways to monitor and analyze technology, like UTOT’s Overwatch, to ensure issues don’t escalate into devastating problems.

UTOT’s Help Desk Support operates out of San Diego.

Our in-office service desk solves issues ranging from single-user to network-wide on demand. UTOT’s experienced service desk engineers recognize that time is money, and each member of our team is committed to restoring systems as quickly and efficiently as possible, 24-hours a day.

Network Engineering Disaster Recovery Future Disaster Recovery Planning IT and Business Consulting Services Project Scoping and Planning Business Process and System Design Project Management Support Incident Response

Network Engineering

Every business, regardless of its size, needs a reliable network and dependable infrastructure. Small to mid-size business networks in particular, run a much higher risk of becoming a victim of cyber related attacks. Having the right team and proactive tool is place coupled with keeping them updated on a regular basis, is paramount to maintaining a secure and consistent network.

We are committed to helping businesses address these concerns. We also recognize that every business is different and therefore requires a tailored solution that considers operational needs, software, hardware, storage requirements, and available resources, amongst others. Our seasoned, real world team of IT talent brings their knowledge and experience to each unique situation and work with our clients to design cost-effective, efficient solutions that allow them to focus on other important aspects of their business.

Disaster Recovery

No one likes to think about it, but data loss or network failure is a reality that affects almost everyone at one time or another. Whether a natural disaster such as a hurricane or flood, or a man-made disaster caused by internal IT issues or an employee mistake, no one is impervious to misfortune. Even the most solid IT teams require assistance on occasion and our clients have the confidence and peace of mind that no matter when disaster strikes, we will be there to help see them through the storm.

Our disaster recovery services include:

Project management for client personnel and multi-vendor deployment teams
Remediation services
Multi-site data recovery design and implementation
Real-time disaster recovery solutions
On-site and cloud based backups
Data recovery and remediation

UTOT offers everything you need to mitigate even the worst disaster. We can also help you prepare for the future.

Future Disaster Recovery Planning

IT disasters or data loss can bring your business processes to a halt resulting in damages that can never be recovered. Experience dictates the best way to minimize this kind of risk is to anticipate disaster and even prepare for it. Being proactive is a business’ best defense. Our team stands ready to help map customized disaster recovery plans that enable our clients to recover from unexpected events quickly, while also limiting or avoiding business loss and interruption.

IT & Business Consulting Services

Time to implement a new technology process? Ready to upgrade your current infrastructure? Industry compliance dictating immediate change? We can help! UTOT’s IT and Business Consulting Services provide comprehensive project support from start to finish, all the while delivering the highest levels of client satisfaction. Regardless your objective, you can count on our team as a valued business partner.

Project Scoping and Planning

The incremental internal efforts required to successfully execute many of today’s complex IT projects can lead to significant financial and productivity loss. Hiring a team of experienced IT professionals can go a long way. From helping to track project progress, to managing the details, to ensuring a timely delivery, we can see your vision and IT initiatives through to fruition.

Business Process and System Design

The scope and design of a project directly impact its outcome and can play a profound role in its ultimate success or failure. Whether you are implementing a new technology, or merely improving upon or upgrading an existing system, it is important to consider how the planning and execution will influence your existing business and systems. Our experts can help determine your needs, define your vision, and manage the process, ensuring a successful implementation and outcome every time.

Project Management Support

High impact, time sensitive IT projects necessitate experienced professionals with proven results. UTOT’s qualified project management support team boasts an impressive track record – consistently delivering effective and cost-efficient data solutions. Depending on your needs, we can customize the level of structure and support to successfully meet project deadlines and initiatives, reducing and even eliminating your IT concerns.

Incident Response

Studies show 79% of small businesses do not have an existing incident response plan in place. When a critical situation occurs, these companies find themselves in desperate need of assistance with no road map for recovery or solution. The remaining 21% percent that do have a plan are still susceptible to critical or unplanned outages, and often require outside help in such cases.

UTOT has decades of experience working with both types of businesses. Our more than 30 years of IT and management experience have seen everything from one-off emergencies to more long-term system issues. No matter the concern, our team will kick-start the recovery and get your business back up and running quickly and proficiently in almost no time.

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What others say about us…

“Our IT environment and productivity has greatly improved since we brought in UTOT and appreciate all their expertise and experience.”

“UTOT has handled all of our IT needs since 2004. Over the years I have worked with multiple IT service companies and have never found any company as knowledgeable, responsive and easy to work with as UTOT. We often get sales calls from other IT Service providers and my staff is trained to say “Our needs are taken care of and we won’t consider switching companies at any price.”

“Excellent service, on-time, totally reliable, great personal contact and awesome dedication.”

“Shout out to the entire UTOT team. I love the way your team is always working new solutions and never seem daunted or stressed. Everyone we work with is client focused and positive. I’m glad we have you steering our IT ship. “

“Just wanted to send a note of appreciate for everything that you do for us. We always want everything immediately and you’re always so on top of things and responsive.”

“We get sales calls every day from other IT companies who would like to take over for UTOT, which is always met by telling them that NEVER going to happen!”